Booking & Refund Policy

A booking with Roving Suites is confirmed only after the required confirmation payment has been received and verified.

An enquiry, quotation, WhatsApp conversation or availability confirmation alone does not constitute a confirmed booking or permanently reserve the requested dates.

25% of the quotation value is required before the trip start date. The ₹5,000 Date Hold already paid is credited toward this advance; only any shortfall is payable.

The confirmation payment is adjusted against the final trip bill.

If the customer cancels the confirmed booking, the confirmation payment is non-refundable, subject to applicable law.

A verified ₹5,000 Date Hold payment keeps the selected available dates held until the trip date. The unpaid checkout window is 20 minutes; this does not limit a successfully paid hold.

The ₹5,000 Date Holding Fee is non-refundable if the customer cancels or does not show up. It is credited toward the 25% advance and final trip bill, rather than added to the quotation price.

The dates remain held until the trip date.

The remaining shortfall toward the 25% advance must be paid before the trip start date. Any further payment schedule is communicated in writing.

Payment of the Date Holding Fee alone does not constitute a confirmed booking unless Roving Suites expressly confirms the booking.

Cancellation requests must be communicated to Roving Suites in writing, preferably through the same WhatsApp conversation or communication channel used for the booking.

The Date Holding Fee and applicable non-refundable booking confirmation payment will not be refunded when the customer cancels.

Any request to change confirmed travel dates is subject to vehicle availability and approval by Roving Suites.

A requested date change does not automatically reserve the new dates.

Pricing, minimum billing and other applicable charges may be revised according to the new travel dates and itinerary.

Unless a different package price is specifically provided in writing, standard outstation pricing is ₹50 per kilometre with minimum billing of 250 kilometres per day.

The final commercial terms applicable to each journey will be those mentioned in the written quotation or booking confirmation.

Tolls, parking charges, state taxes, permits, green taxes, municipal or local entry charges and other applicable statutory or location-specific charges are extra unless specifically stated as included in the quotation.

These charges may vary depending on the route, destination and applicable government regulations.

Changes to the route, destination, number of travel days, additional kilometres, waiting requirements or other journey requirements may result in additional charges.

Material changes requested after booking are subject to operational feasibility.

Customers should review the travel dates, inclusive number of days, estimated total kilometres, quotation and exclusions before paying. Vehicle charges are ₹50/km with a minimum of 250 km per day across the trip, measured garage-to-garage from Pitampura, Delhi. Driver food and night charges are included. Tolls, parking, road/state taxes, permits and applicable statutory charges are additional at actuals. The final bill reconciles actual billable kilometres, actual additional charges and payments already received.

Specific terms stated in a written quotation or booking confirmation will apply to that particular booking together with this policy.

Where a refund is expressly due, it will be processed after verification of the relevant booking and payment details.

Bank, payment gateway or other third-party processing timelines may apply after an approved refund has been initiated.

These booking, cancellation and refund terms are governed by the applicable laws of India.

Subject to applicable law, all disputes arising from or relating to bookings, payments, cancellations, refunds, journeys or services provided by Roving Suites shall be subject to the exclusive jurisdiction of the competent courts in Uttarakhand, India.

For booking, cancellation, rescheduling or refund-related communication, contact Roving Suites through our official WhatsApp channel or email.

Email: rovingsuites.delhi@gmail.com

Website: https://www.rovingsuites.com/