Privacy Policy

Roving Suites, operating from Pitampura, Delhi, uses the information described here to provide private vehicle travel and customer support. This policy covers our website, reservation system and customer relationship management system (CRM), including enquiries received through WhatsApp.

For privacy requests or grievances, email rovingsuites.delhi@gmail.com or message/call +91 96255 72695. Ask for the person responsible for privacy at Roving Suites.

• Travel dates and estimated total kilometres: to calculate a tentative vehicle quotation and check availability. A route, passenger count and luggage count are not required for the online estimate.
• Name, phone number and optional email: to create your customer and reservation records, identify your booking and provide service updates.
• Enquiry text, WhatsApp messages, message identifiers and delivery information: to answer questions, maintain conversation continuity and provide support. Please do not send passwords, OTPs, full payment credentials or unnecessary sensitive information.
• Pickup details, itinerary or other requirements you choose to share: to organise the journey. We collect additional details only when needed for the service.
• Quotation references and versions, reservation dates and status, payment purpose, amount, currency, provider transaction references and payment status: to manage date holds, issue quotations and receipts, reconcile payments and handle support or disputes.

Our CRM connects customer contact details with related enquiries, conversation history, quotations, reservations and payment records. Authorised staff can review these records, record relevant service notes, manage booking stages and follow up about your enquiry or trip.

We keep operational records of actions and status changes to support security, accountability and error resolution. A website click or message is not treated as proof of a paid hold or confirmed booking.

Providing details for an enquiry or booking is not permission for unrelated promotional messages. You can ask us to stop optional follow-up messages. Necessary payment, booking or legal records may still need to be maintained. We do not sell your personal information.

If you contact us on WhatsApp, Meta/WhatsApp and the connected messaging service process information under their own terms. Messages received by our business integration and relevant delivery information can be stored in our CRM; they are not held only on your phone.

When enabled, our AI assistant uses OpenAI to help answer enquiries. Relevant conversation text and limited enquiry or reservation context are sent to that provider to prepare a reply or summary. Our integration requests that generated responses are not stored as application history by the AI API; provider security and processing retention terms may still apply.

The assistant introduces itself as AI. You may ask for a person or ask us to stop automated replies. The team handles booking changes, disputes and matters the assistant cannot verify. An automated reply does not itself confirm a payment or booking.

Razorpay processes online payments. Roving Suites stores payment references, amounts and verification status in its booking records. We do not receive or store your full card details, CVV, UPI PIN or bank passwords. Razorpay and your bank handle their own payment authentication.

A receipt is made available after payment is verified, rather than simply after opening or submitting checkout. Quotation and receipt downloads may contain your booking details and, for a receipt, your name. Keep your private checkout link and downloaded documents secure; anyone you share an active link with may be able to access that reservation’s documents.

With your analytics and advertising preference enabled, Google Tag Manager can load measurement tools. These may process device/browser information, page interactions, advertising identifiers and conversion events under the relevant provider terms.

Our first-party attribution records can link advertising click identifiers (such as GCLID, GBRAID, WBRAID or FBCLID), campaign tags and the referring or landing page with an enquiry or reservation. This helps us distinguish enquiries, verified paid date holds and confirmed bookings when measuring advertising. Raw message text, payment credentials and private checkout tokens are not intended for advertising events.

We use session storage to retain permitted campaign details while you browse and to keep a private checkout token within your browser session. Local storage records your privacy preference and prevents repeated reporting of the same verified hold. Essential reservation and security functions work when optional measurement is declined.

Use “Privacy choices” on this website to change your preference. Withdrawing optional measurement stops future tracking through our loader; it does not automatically erase records already received. Contact us to request review or deletion of those records.

• Hostinger and technical service providers supporting website hosting, databases, security and maintenance.
• Meta/WhatsApp and our connected messaging provider for business conversations and delivery.
• OpenAI when the automated assistant processes relevant conversation context.
• Razorpay, banks and payment networks for payment processing and verification.
• Google and, where configured and permitted, advertising platforms for measurement using relevant identifiers and conversion records.
• Drivers or service personnel receive the contact and trip details necessary to deliver your journey; they do not need access to the whole CRM.
• Professional advisers or public authorities where necessary for accounting, disputes or a legal requirement.

Providers may process information in India or other countries. Their own processing and retention terms also apply. We limit shared information to what is relevant to the service or purpose.

We retain enquiry and customer-service records while needed to handle the request, provide the journey, resolve disputes and meet applicable record-keeping obligations. Booking, receipt and accounting records may need to be retained after a trip or cancellation. Security logs and backups may follow separate operational retention cycles.

There is no promise of automatic deletion after a fixed number of days. Contact us to ask what remains in your record or to request deletion of information no longer needed. We review requests against any necessary service, accounting or legal retention.

CRM access is restricted to authorised users. We use access checks, secure transport and payment verification to protect records. No system can guarantee complete security.

You can request access to or a summary of information held about you, correction, deletion where applicable, withdrawal of consent for optional processing, or review of a privacy grievance. You can also ask for human support instead of automated replies.

Email rovingsuites.delhi@gmail.com or contact +91 96255 72695 with your request and, if available, your enquiry or reservation reference. We may need proportionate information to verify that the record is yours. Do not send identity documents or payment credentials unless a specific, necessary and secure verification process has been agreed.

We will explain any information we must retain and why. Withdrawing information needed to fulfil a booking can affect our ability to provide the requested service; optional advertising consent is not a condition of making a reservation. Your statutory rights and remedies remain available under applicable law.

The enquiry and payment process is intended for adults. Please avoid entering children’s names or other personal information unless necessary for travel arrangements and you are authorised to provide it.

External links, including WhatsApp, Google and social platforms, have their own privacy policies. This policy may be updated when our services or data practices change. The published update date identifies this version; it does not silently change a quotation already issued.