Review integrity
How Customer Reviews Are Verified
Customer feedback is published only when it can be linked to a completed booking and the customer has approved the wording.
Review process
Genuine feedback, published with permission.
New reviews will appear after verification.
The team records the booking reference, customer permission and approved wording before publishing a review.
Verification
Linked to a booking.
An internal booking reference confirms that the reviewer used the service.
Permission
Approved for publication.
Record the name format, city, use case, date and exact wording approved by the customer.
Markup
Ratings must match visible source data.
Any displayed rating or structured data must match genuine, visible and verified customer feedback.
