Booking Terms and Conditions

1. Availability request and booking confirmation

Submitting the website availability form or sending a WhatsApp message is an availability request only and does not create a booking. A booking is confirmed only after Roving Suites confirms vehicle availability, trip details, permitted occupancy, total payable amount, inclusions, exclusions, payment schedule and applicable policies through the verified booking channel, and the required booking payment is received.

2. Accurate customer information

The customer must provide correct passenger, child, senior, luggage, mobility-aid, date, pickup, destination, return, itinerary and venue-access information. Material changes may affect vehicle suitability, timing, availability or the confirmed total.

3. Important travel condition

For passenger safety, designated seating must be used while the vehicle is moving. The full-size bed arrangement is prepared for use during suitable stationary stops.

4. Capacity and suitability

Final moving occupancy is determined by assigned-vehicle documents, approved seating and restraint positions. Marketing illustrations and website form limits do not override those documents.

5. Route, timing and access

Traffic, weather, road closures, local restrictions, parking, police directions, driver duty and safe-operation decisions may change route, timing or access. Travel times are not guaranteed.

6. Price and additional costs

The standard vehicle rate is ₹50 per kilometre with minimum billing of 250 kilometres per day. Actual kilometres are calculated garage to garage from the vehicle trip reading. Tolls, parking, permits, statutory taxes and applicable charges are additional and will be confirmed through the WhatsApp booking process before payment.

7. Payments and confirmation

The approved booking amount is ₹1,000 and is payable digitally after availability is confirmed. A 50% advance is due no later than 48 hours before pickup. The remaining 50% is due digitally when the vehicle reaches the pickup point. Payments must be made only to a verified account or payment link shared through the confirmed booking channel.

8. Décor, food and additional services

Décor, food, cake, waiter, attendant, cleaning upgrades or partner services are included only when they are specifically listed in the confirmed booking. Unsafe, prohibited or vehicle-damaging items may be refused.

9. Customer conduct and damage

The customer is responsible for group conduct. Proven damage beyond normal wear may be charged according to the confirmed booking terms and supporting evidence.

10. Changes, delays and additional time

Any change to the date, pickup time, route, stops, passenger requirements, duration or venue must be requested on WhatsApp and rechecked for availability. A change applies only after an updated booking confirmation is issued. Local journeys are planned for up to eight hours; additional waiting, distance or time is subject to operational availability and the applicable confirmed charge.

11. Breakdown and service interruption

If the assigned service is interrupted, Roving Suites will communicate the available replacement, rescheduling or refund option under the confirmed booking and Cancellation, Rescheduling & Refund Policy.

12. Force majeure

Events outside reasonable control—including severe weather, road closure, authority restriction, unrest or similar disruption—may require delay, route change, rescheduling or cancellation under the published policy.

13. Medical limitation

This is not an ambulance, medical escort or clinical transport service. Customers must arrange appropriate support for medical needs.